Business • Ecommerce
6 Signs Your eCommerce Business Needs a Better Shipping Strategy
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By now we are all aware that eCommerce is booming and it should be. It is a nice way to earn some extra money around or base your entire life and finances around this business.
eCommerce has been around us for a while now and over time we have all seen it develop into something that can truly sustain you as an individual and make you into a successful businessman or woman. Thanks to several platforms what was once deemed to be very difficult to set up and run are now made piece of cake and basically, anyone with basic or average knowledge of computers and apps can manage their own eCommerce business successfully.
To make it in this business you need a few things set up properly. One is your shop, other choosing a niche that will allow you to breath at the start and that will have a relatively high demand for what you are offering and lastly but not least you need a good delivery service because what good is your product and the stocks you have of it if you can ship it where' you need to and when you need to.
1. Your shipment hasn’t arrived or is late
This is your number one sign and you shouldn’t ignore it. To be perfectly honest some people will lie just to spite you or to create a bad name for your business but those lies are short-lived because you can always check when and if something arrived where' it should. When a legit customer informs you that your product hasn’t arrived at all or is late, you should react immediately. Postponing this issue will create even more of the same ones and before you know it an avalanche of bad reviews and unsatisfied customers are piling up. Whenever you get more than one complaint about something not being delivered or being too late then you have to rethink your shipping strategy and your shipping solution.
2. Slow shipping
Another plague of the eCommerce business is the fact that your shipping arrives very slowly if it arrives at all. what customers hate more than expensive shipping is a slow one. When leading a business, you need to focus on the needs of your customers. If they can find what they need in your store then they probably need it in their hands as soon as possible. If your current shipping solution is slower then you need to rethink your strategy and opt for one that can guarantee you that your goods will arrive where' they need to in the least amount of time.
4. Copying bigger businesses
If you are trying to copy bigger and better then you try to find a solution that will back you up in that feat and that will deliver on their promise. What we see more and more is eCommerce businesses trying to incorporate 2-day shipping or same-day delivery. Now, this is hard to accomplish when you are a small business trying to break through and it is even harder if you opt for a shipping solution that can’t fulfil that promise. There isn’t anything more frustrating than making a promise of same-day delivery and not delivering on that. Try and hunt down a solution that has the experience and can vouch for their actions but that will not break your bank while doing so.
5. Shipping insurance
6. Shipment tracking
So, as you could see we listed some relatively important signs, out of many out there, that is your sure-proof that you need to either change or up your game when it is regarding your shipping strategy. This is a very important part of your business and it shouldn’t be dated. To make things understandable, this is one thing that you constantly need to find better solutions for if you want to be successful.